About Us:
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.
Role Overview:
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth.
Responsibilities:
– Efficient order processing and management.
– Nurture and expand key customer accounts.
– Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.
– Meeting with customers – to help grow accounts.
– Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes.
– Exhibit ambition with a readiness to embrace growth within the company.
Ideal Candidate: Essential Skills:
– Strong verbal and written communication skills.
– Tech-savvy, especially in sales and order processing systems.
– Strong academics from top university, minimum 2:1 degree.
– Attention to detail and a meticulous approach to tasks.
– Self-starter with a drive for continuous personal and professional growth.
Nice-to-Have Skills:
– Experience in the bakery or food industry.
– Proven excellence in customer service.
– Willingness to explore and contribute to various company departments.
– SQL skills for data management and analysis.
– Commercial acumen to understand and drive business growth.
– Passion for premium bakery products.
Why Join Galeta?
– Impactful work in a growing company.
– A culture of innovation and excellence.
– Opportunities for advancement and professional development.
– Engage with high-quality, NPD and EPD of our well-loved products.
– Part of an environmentally driven company with strong sustainability manufacturing credentials.
– Competitive salary.
Additional info:
– 8.30 – 5.30 pm, office-based.
– Minimum 2 days/month working on a Saturday or Sunday.
– 3 step recruitment process – screening call, face-to-face and final face-to-face with senior members of the team.
– Must have the right to work in the UK.
Apply Now:
Submit your CV and a cover letter to thomas@galeta.co.uk detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.